Ziemer Ophtalmology

Job Openings

About the Job

Ziemer USA, a subsidiary of the privately owned medical device company Ziemer AG provides products, sales support, and technical assistance for clients in the US and Canada. Ziemer innovates, engineers, and manufactures femtosecond ophthalmic lasers and biometric devices. Our product portfolio enables Ophthalmic Surgeons to get better patient outcomes and use state-of-the-art technology in their refractive and cataract surgeries. 

Ziemer USA is looking for applicants to fill one of our limited Medical Device Service Engineer positions. This position will allow for personal growth and upward mobility within our expanding company.

The Medical Device Service Engineer serves as an entry level clinical equipment support technician to provide support for installations, upgrades, preventative maintenance visits, and service issues as assigned. They will investigate and resolve escalated customer reports of technical problems with equipment and analyze reports of technical problems and/or performance issues to improve serviceability.

The Medical Device Service Engineer provides first level support for all calls into the service line. They are responsible for triage of customer calls and determining the need for on-site visits. In addition, they are responsible for reviewing all in-house equipment to ensure that performance is up to our standards as well as certifying used equipment for future resale.

Skills Required:

  • Critical thinking, analytical reasoning, and problem-solving
  • Read and interpret documents such as operating, maintenance and procedures manuals and instructions.
  • Communicate effectively in both written and oral formats
  • Exhibit initiative, responsibility, flexibility, and leadership
  • Ability to prepare reports and write correspondence
  • Ability to work independently and be self-motivated
  • Demonstrate proficiency in all Microsoft Office Programs

Additional Requirements of Position:

  • A 2 year certificate in Electronics, a Bachelor's degree, or comparable work background
  • Extensive travel up to 90%
  • A valid Passport

Benefits:

  • Competitive salary based on experience level
  • Generous Health, Dental, Vision Care benefits
  • 401K with company match

Employment Type:

  • Full-time

About the Job

Ziemer USA, a subsidiary of the privately owned medical device company Ziemer AG provides products, sales support, and technical assistance for clients in the US and Canada. Ziemer innovates, engineers, and manufactures femtosecond ophthalmic lasers and biometric devices. Our product portfolio enables Ophthalmic Surgeons to get better patient outcomes and use state-of-the-art technology in their refractive and cataract surgeries. 

Ziemer USA is looking for applicants to fill one of our limited Clinical Applications Specialist positions. This position will allow for personal growth and upward mobility within our expanding company.

The Clinical Applications Specialist for Ziemer USA trains physicians and staff on the use of company equipment at customer sites, user meetings, conferences, etc. and acts as first-level escalation for clinical issue resolution. In addition, they may provide first level support for installations, upgrades and applications issues, investigating adn resolving escalated customer reports of applications problems with equipment by analyzing reports of applicaitons problems and/or performance issues to improve surgical outcomes. 

Responsibilities Include:

  • Providing training on company equipment at customer sites 
  • Providing remote and on-site applications assistance for escalated issues to trouble-shoot 
  • Participate in problem resolution with engineering, customer support, technical support, and other company personnel to expedite repairs and ensure customer satisfaction
  • Keep up to date knowledge of all product lines distributed by Ziemer USA 
  • Extensive travel up to 75% and may include weekend and evening travel/work as required by client need. 

Additional Requirements of Position:

  • 4 year undergraduate degree desired 
  • 5 year minimum of refractive and/or cataract experience either as an Applications Specialist, a Clinician, a Scrub Technician, or combination of all three
  • Proven successful track record of working with Femtosecond Lasers and/or Excimer Lasers
  • Valid Passport

Benefits:

  • Competitive salary based on experience level
  • Generous Health, Dental, and Vision Care benefits 
  • 401k with company match 

Employment Type:

  • Full-time